We are committed to our core values of integrity, experience, responsiveness, attention to detail, and friendly customer service. These are what have made Northland Group, ra the association management leader it is today. Every day we apply our experience, insight, intelligence, courtesy and resources to assist owners in making the most of their associations.
Integrity: All management companies offer essentially the same suite of services but that does not mean they are all alike. What sets Northland Group, ra apart and makes us an industry leader, are our core values. We do not "strive for", make "our goal", "aim to", or "aspire for". Why? Because these phases are used as a safety net when others come up short on their commitments. At Northland Group, ra our integrity, honesty and customer service ensure we stand by every commitment, delivering more, and delivering to your satisfaction; guaranteed.
Customer Service: People talk of customer service as if it were a singular event. That merely speaking the words instantly makes one an expert. Few companies understand and, fewer still, provide true customer service. Interestingly, one of the premier providers of true customer service is a retail company born in the Seattle area just as we were.
We at Northland Group, ra have years of first hand experience in such customer service oriented companies. We have successfully modeled our careers and business relationships after these values. We continue this customer first practice today in association management; incorporating "true" customer service into our core values to strengthen our relationships and bring our clients "best in breed" service unsurpassed in the industry.
Responsiveness: Rather than a tiered or hierarchical business structure, Northland Group, ra employs a direct accountability business model. What this means is all our clients/owners have a direct and single point of contact to an actual partner of our company rather, than an account rep or assistant who may be here one day and gone the next. Through this model we significantly improve responsiveness while reducing costs of business.
This is further backed up by defined contractual service levels. Meaning we will respond to your needs within a specified time; guaranteed.
Experience and Attention to Detail: Intellectual property is a key component in running a successful business. In other words, to provide you with quality service, we are always learning. We learn from past events and make improvements, from talking with tradesmen about new techniques and products, from continuing education in our own and related industries, from listening to our clients and what they would like or have heard what other associations are doing, from current news and events, from following our state's legislative agenda, etc. This experience is why our clients rely on Northland Group, ra for their association management needs.
In addition to efficiently managing your property, a relationship with Northland Group, ra delivers you the freedom to spend your valuable time doing more of what you love doing. You will be free from the duties of locating and qualifying contractors, handling maintenance emergencies, tedious accounting requirements, and other time-consuming day-to-day management tasks. Your time is precious and should be spent in the pursuit and enjoyment of your association amenities or other leisure time activities.
