About Northland Group, RA
Northland Group, ra was founded in 2000 by business professionals with extensive experience in the service industries of real estate, property management, finance, IT, and corporate business organization. As such we understand the importance of customer service and listening to our client's wants and needs to provide the best possible service; guaranteed.
Northland Group, ra was formed out of a need for superior customer service, quality professional management, and sound common sense advice to our clients. We own investment properties ourselves and understand our clients demand an experienced and reputable company to help them obtain the most from their own investment. As a result Northland Group, ra is a growing leader of association management. Every day we apply our experience, insight, intelligence and resources to assist clients in making the most of their investment and community.
In addition to our professional full service association management services, our integrated services of property management and real estate brokerage service round out our business offering. Thus, providing our clients a one stop solution for all their real estate and management needs.
Our motto, "We not only do what is right, we do the right thing" is more than just a phrase, this is what we live and provide to our customers each and every day.
We are committed to our core values of integrity, experience, responsiveness, attention to detail, and friendly customer service. These are what have made Northland Group, ra the association management leader it is today. Every day we apply our experience, insight, intelligence, courtesy and resources to assist owners in making the most of their associations.
Integrity: All management companies offer essentially the same suite of services but that does not mean they are all alike. What sets Northland Group, ra apart and makes us an industry leader, are our core values. We do not "strive for", make "our goal", "aim to", or "aspire for". Why? Because these phases are used as a safety net when others come up short on their commitments. At Northland Group, ra our integrity, honesty and customer service ensure we stand by every commitment, delivering more, and delivering to your satisfaction; guaranteed.
Customer Service: People talk of customer service as if it were a singular event. That merely speaking the words instantly makes one an expert. Few companies understand and, fewer still, provide true customer service. Interestingly, one of the premier providers of true customer service is a retail company born in the Seattle area just as we were.
We at Northland Group, ra have years of first hand experience in such customer service oriented companies. We have successfully modeled our careers and business relationships after these values. We continue this customer first practice today in association management; incorporating "true" customer service into our core values to strengthen our relationships and bring our clients "best in breed" service unsurpassed in the industry.
Responsiveness: Rather than a tiered or hierarchical business structure, Northland Group, ra employs a direct accountability business model. What this means is all our clients/owners have a direct and single point of contact to an actual partner of our company rather, than an account rep or assistant who may be here one day and gone the next. Through this model we significantly improve responsiveness while reducing costs of business.
This is further backed up by defined contractual service levels. Meaning we will respond to your needs within a specified time; guaranteed.
Experience and Attention to Detail: Intellectual property is a key component in running a successful business. In other words, to provide you with quality service, we are always learning. We learn from past events and make improvements, from talking with tradesmen about new techniques and products, from continuing education in our own and related industries, from listening to our clients and what they would like or have heard what other associations are doing, from current news and events, from following our state's legislative agenda, etc. This experience is why our clients rely on Northland Group, ra for their association management needs.
In addition to efficiently managing your property, a relationship with Northland Group, ra delivers you the freedom to spend your valuable time doing more of what you love doing. You will be free from the duties of locating and qualifying contractors, handling maintenance emergencies, tedious accounting requirements, and other time-consuming day-to-day management tasks. Your time is precious and should be spent in the pursuit and enjoyment of your association amenities or other leisure time activities.
There is a saying, “Do not just do what is right, do the right thing.” Here at the Northland Group, ra, our core values dictate we go above and beyond to “do the right thing.” We are here to provide the highest level of customer service possible. As such, we stand behind our services and guarantee complete customer satisfaction in everything we do. If any of our clients/owners are not 100% satisfied with our performance and/or our services, our core values demand we will not only "do what is right" but we will “do the right thing” to make it right by you.
This is also how we have proudly achieved and maintained an A+ rating with the Better Business Bureau.
At Northland Group, ra we are all about building long term trusted relationships with our clients/owners. This means we do not squeeze every nickle and dime from our clients for everything we do. In fact, we reward our clients with discounts for subscribing to additional services (e.g. additional management services, leasing/property management, or real estate brokerage services). With the rising cost of everything else around us, our clients deserve a little financial relief and confidence that we care enough to stand by them and are here to help.
I have been investing in real estate since the early 1980’s in Texas; before moving to Seattle in 1989. I would buy properties, refurbish/renovate them and either sell or lease them. To finance these ventures, I worked for an multi-national consulting company as a business operations consultant to fortune 100 companies. After which, I ran my own successful consulting company specializing in business process and technology integration. All the while continuing to invest and manage real estate.
Over the years managing real estate and homeowner associations became my passion. As with any real estate investor, the time comes when a management company is required. However, all management companies, I interviewed or tried, never lived up to expectations or the company's claims. Hence, the formation of Northland Group, ra to provide owners a management company they can rely on for integrity, experience, professionalism, customer service, and full association and property management services with peace of mind at a great value; guaranteed.
All in all, I have been providing exceptional service and value in some form of the service industry for 30 years; either as a business consultant, real estate investor/broker, contractor, or board member. Now as a broker and owner of what is proving to be a leader in association management services, I look forward to serving you for all your association management and real estate needs.
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